Everyone has a love/hate relationship with bug reports. For the user, they’re a nuisance to file. For the engineer receiving a bug report, it means extra work and the sad realization that your product isn’t perfect.
I’ve been frustrated with Apple’s handling of bug reports just as much as everyone, but haven’t really thought much about it recently. But with some recent talk on the topic, I felt like playing the devil’s advocate and wanted to share a few thoughts in defence of Apple’s engineers.Read More »In defence of Apple’s bug process